Process Improvement, Re-engineering and Transformation

• Opportunity seeking and goal setting
• Selecting the right approach
• Process analysis and redesign
• Implementation and evaluation
  • Colin Coulson-Thomas, ‘Winning Companies; Winning People’ (Policy Publications, 2007), chapter 13 & 29
  • Colin Coulson-Thomas, ‘Transforming the Company, manage change, compete and win’ (Kogan Page, 2002/4)
  • Colin Coulson-Thomas, ‘The Future of the Organisation, achieving excellence through business transformation’ (Kogan Page, 1997 & 1998)
  • Colin Coulson-Thomas, ‘Business Process Re-engineering, Myth & Reality’ (Kogan Page, 1994 & 1996)
  • Colin Coulson-Thomas et al, ‘The Responsive Organisation’ (Policy Publications, 1995)